Effective Date: 1 January 2025
Welcome to CharteredStudies.in, owned and operated by Bharatverse EdTech Pvt Ltd. This Shipping & Delivery Policy outlines the terms related to the delivery of digital and physical products purchased through our website and associated subdomains.
1. Delivery of Digital Products
1.1 Test Series, Study Materials, and Courses
- All digital products, including test series, e-books, recorded video lectures, and online courses, will be accessible immediately upon successful payment.
- Access credentials (if applicable) will be sent via email and can also be found in your My Account section.
- In case of any access issues, users are advised to contact [email protected] within 24 hours.
1.2 Live Sessions & Webinars
- Live sessions will be conducted on pre-scheduled dates. Registrants will receive a confirmation email with joining details within 24 hours of registration.
- Reminders and access links will be sent before the session starts.
2. Delivery of Physical Products
If and when Chartered Studies offers physical study materials, books, or merchandise:
- Processing Time: Orders are typically processed within 2-3 business days.
- Shipping Time: Delivery timelines vary by location:
- Metro Cities: 5-7 business days
- Non-Metro Cities: 7-10 business days
- Remote Areas: 10-15 business days
- Customers will receive tracking details via email once the order has been shipped.
- Shipping Charges: Shipping fees (if applicable) will be displayed at checkout before payment confirmation.
- Delays: Any unforeseen delays due to external factors (e.g., courier issues, natural disasters) will be communicated to the customer.
3. International Shipping
- Currently, we do not offer international shipping for physical products.
- Digital products are available globally without restrictions.
4. Address & Contact Information
- Customers are responsible for providing an accurate shipping address. Any errors leading to delivery failure may incur additional shipping fees for reshipment.
- For updates on order status, reach out to [email protected] or call our support team at 7710889336.
5. Non-Delivery & Refunds
- If a physical product is not delivered within 15 days of dispatch, customers should contact our support team for resolution.
- Refunds will not be issued for non-receipt due to incorrect address submission.
6. Modification of Shipping Policy
Bharatverse EdTech Pvt Ltd reserves the right to modify this policy at any time. Updates will be reflected on this page with the last updated date mentioned at the top.
For further inquiries, please contact our support team at [email protected].
Thank you for choosing Chartered Studies!